As you know we are fully committed so please contact us anytime with questions. Below are the basics. A pre-order (or presale) does require you to pay in advance of the items being manufactured. Final production schedules are determined by the United States Playing Card Co and our partner printers for items so delivery dates could fluctuate but we will keep you informed throughout the process.
Below are the terms and conditions of the presale.
PROTOTYPES: We have shared with you the unique custom tuck boxes, back of the playing cards, and several of the card designs. The words that are displayed in each card design will be replaced based on backers’ involvement in the project. We will be sharing more card designs throughout the pre-sale. In addition, we have worked hard to ensure the photos we provide are a good indication of what will be produced. However, all images of the decks, tuck boxes, and rewards are mockups. The finished products may vary slightly. This is the third deck that we have run with the United States Playing Card Co so we have a good system down. We will continue to update you on project development, production, and shipping status.
ALL SALES FINAL: Due to the nature of the pre-sale, ALL SALES ARE FINAL. No refunds, returns, or exchanges. Payments will be 100% upfront. Your order is NON-REFUNDABLE once placed via our checkout system. Payment must be complete and verified.
PACKAGING/SHIPPING: Packaging will be secure, tight, and well structured so that the contents of the package do not get banged around and damaged during transit. Please be careful when opening. In some cases, your items may be split into separate packages for safer shipping. All rewards will be shipped via the United States Postal Service. Tracking is not available on International packages. We will be reaching out to you before we start shipping to give you a heads up and to make sure we have your updated shipping address.
ADDITIONAL ORDERS: If you would like to add to your order (after the initial qualifying purchase is made), simply place an additional order online and your orders will be combined upon collection or shipment.
Please never hesitate to reach out to us with inquiries for your item. We can always be reached via our contact form here